At Oskar Rides, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Returns & Refund Policy is designed to make the process simple and transparent.
Eligibility for Returns
You may request a return if:
- The product you received is defective, damaged, or not as described.
- You contact us within 7 days of receiving your order.
- The item is unused, in its original packaging, and in the same condition as received.
Products that are not eligible for return include:
- Items damaged due to misuse or mishandling.
- Items returned without original packaging or missing components.
- Personal-use products where hygiene or safety standards prevent return (if applicable).
Return Process
- Contact us at [email protected] within 7 days of delivery with your order details and reason for return.
- Our team will review your request and provide return instructions.
- Once approved, the item will be picked up or shipped back to us as instructed.
Refunds
- Refunds are processed after we receive and inspect the returned item.
- Approved refunds for Cash on Delivery orders will be returned in cash at the time of product pickup or via a suitable agreed-upon method.
- Refunds may take 7–10 business days to process after approval.
Exchanges
If you prefer, we may replace a defective or damaged product with the same item (subject to availability). If the item is unavailable, a refund will be issued.
International Returns
As Oskar Rides operates worldwide, return shipping times and procedures may vary by region. Customers are responsible for ensuring proper packaging when sending items back.
Contact Us
For any questions or to initiate a return, please contact our support team at:
[email protected]